At Danillebury, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we have a return and refund policy in place to make the process as simple and hassle-free as possible.
Return Policy
Our return policy lasts for 15 days from the date of delivery. If 15 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also have the original tags attached.
To initiate a return, please contact us at [email protected] with your order number, the reason for the return, and any supporting evidence such as photos of damaged products. Our customer service team will then provide you with further instructions on how to proceed with the return.
Please note that the customer is responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and a credit will be applied to your original method of payment within 7-14 business days. Please note that shipping fees are non-refundable.
Refund Policy
At Danillebury, we take pride in the quality of our products and stand behind them. If you receive a defective or damaged product, we will gladly offer a refund or exchange within 15 days of delivery.
To be eligible for a refund or exchange, please contact us at [email protected] with your order number, the reason for the return, and any supporting evidence such as photos of damaged products. Our customer service team will then provide you with further instructions on how to proceed with the return.
Please note that we may require you to return the defective or damaged product before processing your refund or exchange. If this is the case, we will provide you with a prepaid shipping label for the return.
Once we receive the defective or damaged product, we will inspect it and notify you of the approval or rejection of your refund or exchange. If your refund or exchange is approved, we will process it within 7-14 business days.
Exchanges
If you would like to exchange an item, please contact us at [email protected] with your order number, the reason for the exchange, and the new item you would like to receive. Our customer service team will then provide you with further instructions on how to proceed with the exchange.
To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging. It must also have the original tags attached.
Please note that the customer is responsible for the cost of return shipping unless the exchange is due to a defective product or an error on our part. We will cover the cost of shipping the new item to you.
Late or Missing Refunds
If you haven’t received your refund within 14 business days of our confirmation email, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Final Sale Items
Certain items may be marked as final sale and are not eligible for returns, refunds, or exchanges. Final sale items will be clearly marked on our website at the time of purchase.
Gifts
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of the return.
Shipping
To return your product, please contact us at [email protected] with your order number, the reason for the return, and any supporting evidence such as photos of damaged products. Our customer service team will then provide you with further instructions on how to proceed with the return.
Please note that the customer is responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Non-Returnable Items
We do not accept returns for the following items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- These items are non-returnable and non-refundable.
Conclusion
At Danillebury, we strive to provide our customers with the highest level of satisfaction. If for any reason you are not satisfied with your purchase, our return and refund policy is in place to make the process as simple and hassle-free as possible. We hope that you will enjoy your shopping experience with us and that you will find our products to be of the highest quality. If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us at [email protected].